General Terms & Conditions

Last updated: Jul 2026

Welcome to Chepe's Adventures. These Terms & Conditions govern the use of our website and the booking of tours, transportation services, and travel experiences offered by Chepe's Adventures.

By making a reservation or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Reservations and Booking Confirmation

All reservations are subject to availability and confirmation by Chepe's Adventures.

To make a reservation, customers may be required to provide accurate information, including their full name, contact information, hotel or accommodation details, number of participants, and any other information necessary to operate the service.

A reservation is considered confirmed once Chepe's Adventures has received the required payment or deposit and has provided a booking confirmation.

Customers are responsible for ensuring that all information provided during the booking process is accurate.

Prices and Payments & Inclusions

Tour prices are stated in [USD/Costa Rican Colones] unless otherwise indicated.

The price of each tour will specify which services are included and which services are not included.

Depending on the tour, additional expenses may include meals, drinks, entrance fees, optional activities, surf lessons, equipment rentals, souvenirs, or personal expenses.

Customers are responsible for reviewing the tour description and inclusions before making a reservation.

What Is Included and Not Included

Each tour description will indicate the services included in the advertised price.

Unless specifically stated otherwise, personal expenses, alcoholic beverages, souvenirs, optional activities, and services not expressly mentioned in the tour description are not included.

Some activities may be operated by independent third-party providers. In such cases, additional terms and conditions may apply.

Cancellation and Rescheduling

Cancellation and rescheduling policies may vary depending on the tour, supplier, activity, and date of cancellation. The applicable policy will be communicated to the customer at the time of booking, and certain tours, activities, entrance tickets, or services may be non-refundable.

Customers may request changes to the date or time of a reservation, subject to availability and the applicable policy. Additional charges may apply if the change results in a difference in price. Chepe's Adventures cannot guarantee that a requested change will be possible.

No-Show and Late Arrival Policy

Customers are responsible for being ready at the designated pickup location at the agreed time.

Failure to appear at the scheduled pickup location, excessive delays, or failure to respond to reasonable attempts to contact the customer may be considered a no-show.

No-shows may result in the loss of the reservation and may not be eligible for a refund.

Tour Changes, Weather & Force Majeure

Tour itineraries are provided as a general guide and may be modified due to operational requirements, weather or natural conditions, traffic, safety considerations, availability, or circumstances beyond our reasonable control. The order of activities may change without prior notice and does not necessarily constitute a cancellation of the tour.

Many of our activities take place outdoors and may be affected by rain, strong winds, rough seas, high river levels, volcanic activity, wildlife conditions, or other natural circumstances. For safety reasons, Chepe's Adventures or its local partners may modify, postpone, or cancel an activity when conditions are considered unsafe.

Chepe's Adventures shall not be held responsible for circumstances beyond its reasonable control, including natural disasters, extreme weather, earthquakes, floods, volcanic activity, road closures, strikes, government restrictions, national emergencies, park closures, or other unforeseen events. In such circumstances, alternative arrangements, rescheduling, credits, or refunds may be offered when possible and in accordance with the policies of the service providers involved.

Transportation

Transportation services are subject to the itinerary and conditions specified at the time of booking.

Pickup times are approximate and may be affected by traffic, road conditions, weather, or operational circumstances.

Customers are responsible for providing accurate pickup information.

Chepe's Adventures is not responsible for delays caused by inaccurate information provided by the customer or circumstances beyond our reasonable control.

Health Safety and Adventure Activities

Customers are responsible for assessing their ability to participate in the activities included in their chosen tour. Certain activities may require specific levels of physical fitness, swimming ability, or other physical requirements.

Customers must inform Chepe's Adventures or the relevant tour operator of any medical condition, injury, pregnancy, allergy, or physical limitation that may affect their participation. Chepe's Adventures reserves the right to restrict participation when necessary for the safety of the customer or others.

Certain tours may involve inherent risks, including hiking, swimming, tubing, surfing, ziplining, rappelling, horseback riding, and other outdoor or adventure activities. Customers participate voluntarily and must follow all safety instructions provided by guides, instructors, and activity operators. Additional Tour-Specific Conditions may apply to individual activities.

Children and Minors

Children and minors may be subject to age, height, weight, or other restrictions depending on the activity.

Parents or legal guardians are responsible for supervising minors and ensuring that they comply with all safety requirements.

Personal Belongings

Customers are responsible for their personal belongings during the tour.

Chepe's Adventures and its service providers are not responsible for lost, stolen, or damaged personal items.

Customers are encouraged to avoid bringing valuable or unnecessary belongings on tours.

Customer Conduct

Customers are expected to behave respectfully toward guides, drivers, staff, other customers, local communities, wildlife, and the environment.

Chepe's Adventures reserves the right to refuse or terminate participation in a tour if a customer's behavior creates a safety risk, involves harassment, violence, illegal activity, excessive intoxication, or significant disruption to the experience of others.

No refund will necessarily be provided in cases where a customer is removed from an activity due to inappropriate or unsafe behavior.

Wildlife and Environmental Responsibility

Customers are expected to respect Costa Rica's natural environment and wildlife.

Visitors must follow the instructions of guides and park authorities and must not feed, touch, chase, or otherwise disturb wildlife.

Customers must not remove plants, rocks, shells, or other natural resources from protected areas.

All visitors are expected to dispose of waste responsibly and respect environmental regulations.

Third-Party Service Providers

Some services may be provided by independent third-party operators, including transportation companies, guides, restaurants, adventure parks, national parks, surf schools, and other local providers.

Customers may be subject to the terms, safety requirements, and policies established by these providers.

Chepe's Adventures works with selected providers but cannot be responsible for circumstances outside its reasonable control.

Travel Insurance

Customers are strongly encouraged to obtain appropriate travel insurance covering medical expenses, accidents, trip cancellation, personal belongings, and adventure activities, as applicable.

Unless expressly stated otherwise, travel insurance is not included in the price of the tour.

Photography and Media

Photographs and videos may be taken during tours for personal use.

Chepe's Adventures may request permission to use photographs or videos featuring customers for promotional or marketing purposes.

Customers may decline such use by contacting Chepe's Adventures.

Alcohol and Drugs

Customers may not participate in activities while under the influence of illegal drugs or in a condition that compromises their safety or the safety of others.

Alcohol consumption may be restricted or prohibited during certain activities.

Tour operators and guides may refuse participation when they reasonably believe that a customer's condition presents a safety risk.

Privacy and Personal Information

Chepe's Adventures may collect personal information necessary to process reservations, communicate with customers, provide services, and improve the customer experience.

Personal information will be handled in accordance with our Privacy Policy and applicable laws and regulations.

Complaints and Customer Support

Customers are encouraged to report any issue or concern to Chepe's Adventures as soon as possible during the tour so that reasonable efforts can be made to address the situation.

Complaints should be submitted through our official communication channels.

Changes to These Terms

Chepe's Adventures reserves the right to update or modify these Terms & Conditions when necessary.

The updated version will be published on our website with the corresponding "Last Updated" date.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Republic of Costa Rica.

Contact Information

If you have any questions about these Terms & Conditions, your reservation, or any of the services offered by Chepe's Adventures, please contact us using the information below.

Chepe's Adventures

Our team will be happy to assist you with questions, reservations, and additional information about our tours and travel experiences.

For urgent assistance during your tour, please contact your assigned guide or our customer support team directly.

Surf Lesson – Tour-Specific Conditions

Surf lessons are provided by independent local surf instructors or surf schools.

The surf lesson is optional and may not be included in the base tour price unless specifically stated.

Customers are responsible for following all instructions provided by the surf instructor.

Surfing involves inherent risks, including falls, collisions, currents, waves, and other ocean-related hazards.

The instructor may modify or cancel the lesson if ocean or weather conditions are considered unsafe.

Customers must inform the instructor of any relevant medical condition or physical limitation.

Children and minors may be subject to age, height, swimming ability, or other requirements.

If the surf lesson is not included in the tour price, the customer is responsible for paying the applicable fee directly or as otherwise agreed at the time of booking.

Canopy and Zipline Activities – Tour-Specific Conditions

Canopy and zipline activities are operated by specialized local providers and are subject to their safety policies and requirements.

Participants must follow all instructions provided by guides and instructors.

Age, height, weight, and other restrictions may apply depending on the operator.

Participants must use all required safety equipment correctly.

The operator may refuse participation if a person does not meet the safety requirements or is considered unfit to participate.

Canopy and zipline activities involve inherent risks, including falls, impacts, and other hazards associated with outdoor adventure activities.

Weather and operational conditions may require changes, delays, or cancellation of the activity.

River Tubing – Tour-Specific Conditions

River tubing activities are subject to river levels, weather conditions, and safety assessments made by the local operator.

Participants must follow all safety instructions provided by guides.

Participants may be required to wear helmets and other safety equipment.

Swimming ability may be required.

River tubing involves inherent risks, including strong currents, rocks, changing water levels, and other natural hazards.

The activity may be modified, postponed, or cancelled when river or weather conditions are considered unsafe.

Children may be subject to minimum age or other participation requirements.

Volcano and Geothermal Activities – Tour-Specific Conditions

Volcano and geothermal tours take place in areas where natural volcanic and geothermal activity may occur.

Customers must remain on designated trails and follow all instructions provided by guides and park authorities.

Visitors must not touch, enter, or approach restricted geothermal areas, fumaroles, mud pots, hot springs, or other hazardous zones.

Volcanic activity, weather conditions, park regulations, or safety concerns may result in changes to the itinerary or closure of certain areas.

The availability of wildlife, volcanic activity, fumaroles, and other natural phenomena cannot be guaranteed.

Customers must follow all applicable rules and regulations established by national parks, protected areas, and local authorities.

Ostional Turtle Nesting Experience – Tour-Specific Conditions

Sea turtle nesting and hatchling activities are natural phenomena and cannot be guaranteed.

The timing and intensity of turtle activity depend on natural conditions, including weather, tides, moon phases, and turtle behavior.

The famous "arribada" phenomenon occurs only during certain periods and may vary in timing, duration, and intensity.

Access to nesting areas is regulated to protect sea turtles and their habitat.

Visitors must follow the instructions of authorized local guides and applicable wildlife protection regulations.

Flash photography and artificial lighting may be restricted or prohibited.

Visitors must not touch, feed, disturb, or interfere with sea turtles or hatchlings.

The use of unauthorized lights, vehicles, or other activities that may disturb nesting turtles may be prohibited.

The safety and conservation of the turtles and their habitat take priority over visitor access.

Because this is a wildlife experience, Chepe's Adventures cannot guarantee that customers will observe a specific number of turtles, nesting events, hatchlings, or an arribada.

National Parks and Protected Areas – Tour-Specific Conditions

Tours involving national parks or protected areas are subject to the rules and regulations established by the relevant authorities.

Entrance fees may be included or excluded depending on the specific tour description.

Visitors must remain on designated trails and follow the instructions of park staff and guides.

Feeding, touching, chasing, or disturbing wildlife is strictly prohibited.

Visitors must not remove plants, rocks, seeds, animals, or other natural resources from protected areas.

Pets may not be permitted in certain national parks or protected areas.

Smoking, alcohol, illegal drugs, and other prohibited activities may not be allowed.

Park authorities may close trails or restrict access due to weather, safety concerns, conservation measures, or other circumstances.

Wildlife sightings are not guaranteed, as animals live freely in their natural habitat.

Customers agree to respect all environmental, conservation, and safety regulations applicable to the protected area.

Contact Information

If you have any questions about these Tour-Specific Conditions, the requirements for a particular activity, or any concerns regarding your participation, please contact us before booking.

Our team will be happy to provide additional information and assist you in selecting the experience that best suits your needs.